FAQs

How do I shop on www.shutiq.ae?

Shopping on www.shutiq.ae is really easy. Log on to www.shutiq.ae and visit our array of products. All you need to do is choose your product, select the size, complete shipping information, choose payment method, and order from the store right here through us.

Is it safe to order products on www.shutiq.ae using my credit card or checking information? 

It is absolutely safe to order with us using your credit/ debit card as we do not store your personal data, except your shipping address and phone number for our reference. Shutiq partners with CCavenue to process payments to offer smooth, fast and friction less buying in a PCI compliant environment. The payment card industry data security standard (PCI DSS) is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, Mastercard American Express and other major ones

Do I need to set up an account to place an order?

You can shop at shutiq.ae without creating an account. However, register with us and you'll be able to enjoy the following benefits:

  • Check your orders and review past purchases
  • Add sold out items and products you love to your wish list
  • Preview our new collections
  • Save your address and card details so you can shop even quicker next time

How do I authenticate a shutiq product?

All items purchased at shutiq.ae are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact our customer service at info@shutiq.ae for specific information

When I put something in my shopping cart, does it mean the items are available?

Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability

What is a shopping cart?

Shopping cart is a basket where you can accumulate all your products and pay the grand total at the time of check out just like you do in your nearest shopping mall.

What is checkout?

Check out is the last step of your buying process. At this step you will be required to make your payments.

Can I use my relative's credit card to purchase the product?

This is not permitted for the reason of credit card frauds. It would result in to criminal offence for using other person's details of the card.

How long after I submit my order is it acted upon?

The order is acted upon immediately, however it is not confirmed unless you have received a verification e-mail from sales@shutiq.ae.

Shipping

Do you ship outside the India?

We ship Worldwide. You can pay using your Credit and Debit cards , or you can directly transfer money into our bank account via PAYPAL.

Can my order be shipped to a different country than the billing address?

Sorry but your shipping address must be within India and your consignment would be delivered to the billing address.

How long will it take to get my order?

We work hard to make sure that your order reaches to you on time. But in unforeseen situation your product might take a little longer time.

Do I have to sign for my package upon arrival?

Yes. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, courier will leave a re-delivery slip

Other

How do I find my correct shoe size?

There are size charts available on men's shoes. Please refer to the same.

How can I check the status of my order?

Please log into your account and follow instructions.

How do I unsubscribe from newsletter updates?

Click unsubscribe at the bottom of an email communication

What if I can't remember my password?

Please click login from the homepage and click "forgotten your password?"

How do I register or sign in?

Please click register/login from the homepage

How do I contact you?

You can reach us via our contact us form under "Contact us " section. You can also recommend suggestion via feedback form, email or via phone number.

Which forms of payment do you accept?

You can either check out with your credit card, debit card, internet banking, mobile payments, cash on delivery, and more. You may also pay through the cash on delivery option if the product has the option to do so.

Why do I need a billing address?

This is chiefly for gifting purpose or the payee is out of the shipping address area.

Why do I have to verify some information after ordering?

You must verify your order after purchase to avoid any confusion or misplacement. Kindly ensure the correctness of your delivery address and contact details as well.

How do I get a record my order?

You can get a detailed record of your order under your account in www.shutiq.ae

Can I come to your office and pay cash?

As this an online portal, all payments must be made through supported modes of payment only namely, credit card, debit card, net banking, mobile payment, cash on delivery and/or through gift vouchers.

Whom do I contact if my issue is not resolved?

You can call at customer support number +97144503629 for any kind of assistance or you can email your grievances at support@shutiq.ae. Your suggestions are welcome!