Returns & Exchange

www.shutiq.ae is committed to ensuring your satisfaction with any merchandise you have ordered from us.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected for example Color, Design or Size of the product is not which you have ordered online at www.shutiq.ae, then log a complaint (using email/website) to our customer care help desk within 24 hour of delivery. Follow the instructions given by our customer care executive to return the product.

You may return the merchandise unused condition as you received it, in its original packaging along with original tags within 7 calendar days from the date on which these goods are delivered. Please email us at info@shutiq.ae.

On verification and approval of your complaint and product returned by our team, you will be refunded the total amount in 15 working days subject to the condition of the product.

Any returns/exchanges by courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not properly accompanied by the proper sales invoice or poorly packaged.

Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package, and call our Customer Care. We shall ensure that replacement delivery is made to you at the earliest.

We ensure that you are fully satisfied with any merchandise you order from www.shutiq.ae , for hygiene and other reasons we shall be unable to accept returns or exchanges of used merchandise.

Customized shoes (bespoke/made-to-order) returns will not be entertained.

Refunds will be done only through the Original Mode of Payment.

Modification of Terms and conditions of Exchanges and Returns policy:

www.shutiq.ae may at any time modify the user agreement without any prior notification to you. Management decision of the www.shutiq.ae would be the final decision subsequent to any modification of the user agreement; please remember to view it at www.shutiq.ae . In the event, the modified user agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified user agreement.

You can mail us at info@shutiq.ae if you have any queries on our returns and exchange policy.