Shipping and Delivery

We offer free shipping in Dubai and pass on the shipping costs to customers outside Dubai. Each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

In stock products will be shipped within 7 working days. We ship on all week days (Sunday to Thursday), excluding public holidays.

Once your bespoke designs have been submitted our master craftsmen will start the meticulous handcrafting process. We are happy to provide you with real-time updates on your bespoke orders, just get in touch. You will be contacted once your order is completed and ready to be sent to you within 30 working days.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and mail us at info@shutiq.ae, mentioning your order & item reference number. We shall make our best efforts to solve your complaint.

Please note all items will be shipped with an invoice mentioning the price, as per Dubai Tax Regulations

Shipping Charges

We don't charge extra to ship products within Dubai.

Delivery Times

We will take a maximum of 15 working days to deliver your order in case of in stock shoes and 30 working days in case of Bespoke/ Made to order shoes.

Delivery Policy

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Duties

Orders to countries outside the Dubai may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a delivery duty unpaid basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.

Product Availability

We do our best to ensure product availability for our customers. The foregoing notwithstanding, some of our products are produced in limited edition or capsule collections and accordingly, some products may become unavailable without prior notice. Shutiq does not guarantee the availability of any product or style to its customers. In the event an order is placed for a product which is not available, you will be notified by customer service.

No delivery on Public Holidays

Orders are subject to Customs and Duty charges payable by the recipient and you may be requested to pay duty charges prior to exportation of your order by our Delivery agent.