Terms & Conditions

SHUTIQ DWC LLC (the “Company” “we” or “us“) is based in Dubai, UAE and owns and operates internet website (the "website") www.shutiq.ae

Shutiq, An online boutique for footwear for those who want to make their mark on the fashion. Shutiq was formed with the sole intention of serving a very sophisticated and exclusive fashion savvy individuals.

Our in­ house designers acquired the art of designing shoes from acclaimed design institutes of Milan, Italy, and we strive to offer you the finest and the most marvelously designed pair of slip-on shoes.

We blend ingenuity of some of the finest craftsmen with our three decades of shoe making experience to put forth the globally inspired piece of art. Moreover, we prudently select the materials and handcraft the finest pair of shoes.

We are excited for you to use www.shutiq.ae (the “Website”), and the products, services, features, content, or applications we offer (the “Services”). Your use of the Site and the Services are subject to these Terms & Conditions, Privacy Policy, which are incorporated herein (collectively the “Terms”), which are as follows

  1. Website access
    • By registering and or ordering goods from the website or any other manner, you are agreeing to terms and all other rules and policies in effect of the date of use.
  2. Eligibility
    • You represent and warrant that you have the consent to order good for yourself or on-behalf of individual or organization where goods will be delivered. Otherwise, you’re not permitted to use the Service. We reserve the right to refuse to offer the Services to any person or entity and change eligibility criteria anytime. You are responsible for complying with all laws in the state or states in which you use the Services. The Services are offered for your use only and not for any third-parties.
  3. Registration
    • To use the Services, you will need to register your “Account”. When you set up an Account, you must provide accurate and complete information, and you are required to keep your Account information updated. You are not permitted to do any of the following:
      1. submit the information of another person with the intent to impersonate that person;
      2. use another person’s Account or registration information;
      3. publish, distribute or otherwise disclose the log-in information for your Account.
      4. You agree to notify us immediately of any breach of security or unauthorized use of your Account. You may delete your Account by contacting us or through the Account settings.
  4. Rules of Conduct
    • You shall not (and shall not permit any third-party to) take any action or upload, download, post, submit or otherwise distribute or facilitate distribution of any Content on or through the Service, including without limitation any User Content, that:
    • Infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law or contractual duty;
    • You know is false, misleading, misrepresentative, untruthful or inaccurate;
    • Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by us in our sole discretion;
    • Constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (“spamming”);
    • Contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password or other info of ours or of any third-party;
    • Impersonates any person or entity, including any of our employees or representatives;
    • Stalks, harasses or otherwise annoys any other User;
    • Collects or stores information about any other User other than for the purposes of completing a transaction through the Services;
    • Includes anyone’s identification documents or sensitive financial information;
    • Encourages or assists a third-party to engage in any of the foregoing.
    • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
    • United Arab of Emirates is our country of domicile.
    • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
    • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
    • The cardholder must retain a copy of transaction records and Merchant policies and rules.
    • We accept payments online using Visa and MasterCard credit/debit card in AED.
    • You shall not:
      • Take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third-party providers’) infrastructure;
      • Interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services;
      • Bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services);
      • Use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site;
      • Run any form of auto-responder or “spam” on the Services;
      • Harvest or scrape any Content from the Services;
      • Otherwise take any action in violation of our guidelines and policies;
      • Encourage or assist a third-party to engage in any of the foregoing.
    • You shall not (directly or indirectly):
      • Copy the design of the product in any shape or form without the written consent of the company
      • Decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including without limitation any application);
      • Modify, translate, or otherwise create derivative works of any part of the Services;
      • Copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive here-under
  5. You shall abide by all applicable local, state, national and international laws and regulations.
  6. We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to
    1. satisfy any applicable law, regulation, legal process or governmental request,
    2. enforce the Terms, including investigation of potential violations hereof,
    3. detect, prevent, or otherwise address fraud, security or technical issues,
    4. respond to User support requests, or
    5. protect the right, property or safety of us, our Users and the public.
  7. Cookies and Third-Party Services
    When you visit the Website and the App we may store some information (commonly known as a "cookie") on your computer. A cookie helps service provider to offer personalised service. Cookies are pieces of information that a Website transfers to your computer to store and sometimes track information about you while using the website. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Information such as Passwords and credit card are not stored in cookies. The Services may permit you to link to and otherwise interact with third-party resources on the Internet, and you agree that you do so at your own risk. The Service may allow you to post location data or other content to these third-party services. You acknowledge and agree that we do not control those third-parties and that we are therefore not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such services. Any such use does not imply our endorsement or any association between us and the third-party services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third-party.
  8. User Disputes
    We are not responsible for any damage the product arisen due to consumer negligence and normal wear and tear as deemed interactions with other Owners or Renters. We reserve the right, but have no obligation, to fix the product due to acknowledge and agree that we will incur no liability simply by virtue of acting as such an intermediary.
  9. Payments
    a. We accept payments online using Visa and MasterCard credit/debit card in AED. The credit card used for the first transition can be used for future transactions. b. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. c. United Arab of Emirates is our country of domicile. d. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. e. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. f. The cardholder must retain a copy of transaction records and Merchant policies and rules.
  10. Delivery Policy
    We will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE” for more information please refer to our shiping and delivery policy at http://www.shutiq.ae/shipping-delivery
  11. Warranty Disclaimer; Release from Liability
    • You waive, release, and hold us (plus our officers, directors, shareholders, employee, agents and assigns) harmless from any and all liability or every type arising out of the Terms or your use of the product, except liability arising out of our own gross negligence or willful misconduct. In any event, to the maximum extent permitted by law, company will not be liable for any direct, special, incidental, indirect, punitive, and consequential or other damages arising due to use of the services and products. Any damages will be limited to actual damages based on reasonable reliance. The foregoing does not limit the liability of Users to each other arising out of transactions or interactions.
  12. Indemnity
    You shall defend, indemnify, and hold harmless us, our affiliates and each of our and their respective employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services, Content, or otherwise from your User Content, violation of the Terms, or infringement by you, or any third-party using your account or identity in the Services, of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses. These indemnification terms apply to any tax liability.
  13. Amendments, Supplements and Modifications.
    We reserve the right, in our sole discretion, to amend, supplement or otherwise modify or replace any of the Terms, or change, suspend, or discontinue the product at any time without notice or by posting notice on the Site or by sending you notice through the Services, via e-mail or by another appropriate means of electronic communication. We may also impose limits on certain products or restrict your access to parts or all of the Services without notice or liability. It’s also your responsibility to check the Terms periodically for changes. Your continued use of the Services following notice of any constitutes acceptance of the then-current Terms.
  14. Miscellaneous Legal Provisions
    1. Governing Law and Jurisdiction. These Terms and actions taken thereunder shall be governed by, and construed in accordance with, the laws of the UAE, applied without regard to conflict of law principles.
    2. Entire Agreement and Severability. The Terms constitute the entire agreement between you and us with respect to the Services, including use of the Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services. If any provision of the Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable. In other words, if the law says that the Terms can’t be enforced in any way, they will be interpreted to the fullest extent possible within the bounds of the law.
    3. FORCE MAJEURE: Neither party shall be liable to the other for any delay or non-performance of its obligations under these Terms arising from any cause or causes beyond its reasonable control including without limitation any of the following: act of God, governmental act, war, fire, flood, explosion, civil commotion or industrial dispute of a third party, armed hostilities, act of terrorism, revolution, blockade, embargo, strike, lock out, sit in, industrial or trade dispute, adverse weather, disease, accident to (or breakdown of) plant or machinery, shortage of any material, labour, transport, electricity or other supply, or regulatory intervention

    SHUTIQ reserves the right to modify these Terms and Conditions at any time without notice and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on www.shutiq.ae SHUTIQ reserves customer’s continued use of the website after any such changes constitutes customer’s acceptance of the new Terms and Conditions.
    We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the website, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
    Consent By submitting data to our agent or us or using the website, you consent to our use of your data in the manner set out in this Privacy Policy.
    Copyright We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action. This Privacy Policy can change at any time to include / exclude clauses and www.shutiq.ae does not bear responsibility for updating Users on the same.
    Orders to countries outside the Dubai may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a delivery duty unpaid basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.
    Product Availability
    We do our best to ensure product availability for our customers. The foregoing notwithstanding, some of our products are produced in limited edition therefore some products may become unavailable without prior notice. Shutiq does not guarantee the availability of any product or style to its customers. In the event an order is placed for a product which is not available, you will be notified by customer service.